Privacy policy

Brobox AB (org. no. 559438-3975), Köpmanbergsvägen 1b, 824 55 Hudiksvall, Sweden, is the data controller for the processing of your personal data. Contact us at hello@shaktimattan.com.

When you make a purchase, we collect: name, email address, phone number, delivery address and payment details. Payment card information is handled by Stripe and is never stored by us.

• Process your order and delivery
• Send order confirmation and shipping information
• Handle returns and complaints
• Improve our website and service
• Send newsletters (with your consent)

We process your personal data based on: contract fulfilment (purchase), legitimate interest (customer service, web analytics) and consent (newsletters, cookies).

We use essential cookies for website functionality (e.g. shopping basket, language selection). Analytical cookies are used with your consent to improve your experience.

• Stripe — payment processing
• Klarna — invoice and instalment payments
• Brobox — order management
• Bring/UPS — delivery and collection points
• Vercel — web hosting

You have the right to request access to, correction or deletion of your data. You can also object to processing or request data portability. Contact hello@shaktimattan.com.

We keep your data for as long as necessary to fulfil the purpose, but at least as long as required by bookkeeping law (7 years).

Conversations with our chat assistant are not stored by us and disappear when you close the page. If you choose to send a conversation to customer service (checkbox + button), the transcript and your email address are processed as a customer service case, in the same way as a message via the contact form.

We may update this policy. Material changes will be notified via email or on the website.