Terms of purchase

A binding purchase agreement is created when you complete payment. You will receive an order confirmation via email.

All prices are shown including VAT. The VAT rate depends on the delivery country. The currency is SEK for Sweden, NOK for Norway, DKK for Denmark and EUR for Finland. Delivery costs are added and shown at checkout.

We accept payment via Stripe with card (Visa, Mastercard, American Express) and the other payment methods shown at checkout for your country, such as Klarna. When payment is charged depends on your chosen payment method. All payment data is handled securely by Stripe — we never store card details. If you choose Klarna, Klarna's own terms apply to that payment method, and payment is made to Klarna. For invoice and instalment payments, Klarna performs a credit assessment, which may involve a credit check. Klarna is responsible for that processing — see Klarna's terms and privacy policy for details.

Delivery is made by Bring (Sweden) or UPS (Denmark, Norway and Finland). Delivery time is normally 2–7 working days depending on delivery country. You select a collection point at checkout.

• We deliver to Sweden, Denmark, Norway and Finland.
• Delivery method and cost are chosen and shown at checkout – based on your delivery country.

If you wish to cancel your order before it has been sent, contact us immediately at hello@shaktimattan.com. If the order has not been dispatched, we will cancel it free of charge. If it has already left us, we cannot stop the delivery — instead your right of withdrawal and our returns terms below will apply.

Under distance selling law, you have 14 days' right of withdrawal from the date you receive the item. In addition, we always give you 30 days' open purchase, as long as the item is in the same condition as when you received it. Contact hello@shaktimattan.com to start a return.

You have the right to complain about an item within 3 years from the date of purchase under consumer sales law. Contact us with your order number and a description of the fault.

To return an item, contact us first at hello@shaktimattan.com to receive a return shipping label. Send the item back in the same condition as when you received it. You are responsible for return shipping: the cost of the return shipping label, currently 85 kronor, will be deducted from your refund. This applies to open purchases and when exercising your statutory right of withdrawal — in case of complaint or transport damage, we cover the return shipping. If you exercise your right of withdrawal and the item has been handled more than necessary to determine its properties and functionality, we may make a deduction for depreciation from your refund. Refunds will be made within 14 days of us receiving the return, to the same payment method.

If a shipment is not collected within the collection point's holding period (normally up to 14 days, shorter with some carriers), the package will be returned to us. We will then charge a fixed fee of 249 kronor to cover return and handling costs. An uncollected parcel does not count as use of your right of withdrawal or open purchase — if you wish to cancel your purchase, you must first collect the shipment and then return it according to the terms above.

We reserve the right to correct any typographical or printing errors and for products that run out of stock. We are not responsible for delivering an order at an incorrect price or with inaccurate product specifications due to such errors — please contact our customer service if anything seems unclear and we'll be happy to help.

After a purchase, you may receive an email inviting you to rate the product you've bought. It's entirely voluntary — you don't need to leave a review, and you can unsubscribe from these emails at any time. Reviews are collected and displayed in our own system; we publish them as submitted and only remove content that is illegal, offensive, or clearly irrelevant to the product.

When you shop with us, we process the personal data you provide (name, email, telephone, delivery and billing address) to fulfil your purchase — confirm your order, deliver it, and handle any returns or complaints. If you'd like to receive newsletters and offers, a separate consent is required, which you can easily withdraw at any time. We never share your data with third parties except for our partners who are necessary to complete your purchase (payment, shipping, and order management). Read more in our privacy policy.

In case of a dispute, you can contact the Swedish National Board for Consumer Disputes (ARN) or the EU's online dispute resolution platform (ODR).